Use your order or shipping email and the tracking information in your account to follow a U.S. Hot Stamps delivery. Tracking reflects updates supplied by the carrier handling the parcel.

Last updated: November 9, 2026

1) Finding Your Tracking Information

  1. Open your shipping confirmation email and follow the tracking link provided.
  2. If you have an account, sign in and open your order history to view the shipment details.
  3. If you checked out as a guest, use the links in your order or shipping emails. An account is not required to use those links.

If you cannot find the email, check your spam or junk folder and contact service@ushotstamps.com with your order number.

2) When Tracking Updates Appear

Please allow 24–48 hours after shipment for the first tracking updates. Receiving a tracking number does not mean the carrier has already completed its first scan.

Public holidays, seasonal sales, and peak carrier volumes can slow scanning and delivery by a few additional business days. For time-sensitive purchases, order several days early and allow extra arrival time.

3) Carrier & Delivery Estimates

Use the carrier shown in your shipment’s tracking details. The carrier or local delivery partner can vary by destination; tracking information for your parcel is more specific than a general list of carriers.

Processing time is separate from transit time. See our Shipping Policy for estimated delivery ranges after shipment, membership shipping benefits, and information about customs or holiday delays.

4) Tracking Has Stopped or Delivery Is Late

If there has been no tracking update for more than 7 business days, contact us with your order and tracking numbers. This is a tracking-inactivity check, separate from the overall delivery estimate.

If the estimated delivery window has passed, or the order has not arrived within 15 business days after shipment, contact us so we can follow up with the carrier. Report an address issue or delivery exception promptly; you do not have to wait for those timeframes.

5) Tracking Says Delivered, but the Parcel Is Missing

  1. Check the stated delivery location and confirm the shipping address in your order.
  2. Ask household members, neighbors, reception, or building management whether they accepted the parcel.
  3. Contact the carrier shown in the tracking details and email service@ushotstamps.com with the order number and what you have checked.

We review the address and available delivery information. A customer-entered address error and a carrier delivery error are different situations; see the address responsibility rules.

6) Failed Delivery or Return to Sender

If tracking reports an incomplete address, attempted delivery, collection requirement, or return to sender, follow the carrier’s available instructions and contact us promptly. Do not assume that a “return to sender” scan means the parcel has reached us.

Reshipment and refund review for customer-address-error returns follow the returned-package policy. Merchandise that was delivered and is then returned by you follows Returns & Exchanges.