Returns & Exchanges

1) Return & Exchange Eligibility

You may request a return or exchange within 14 days after the order is delivered. Stamps must be unused and returned in the same condition and original packaging in which they were sold, such as a sheet, booklet, coil, or pack.

• Stamps must not have been affixed, moistened, cancelled, written on, creased, torn, or used as postage.
• If stamps have been removed from a sheet, booklet, coil, or pack, the remainder of that item cannot be returned.
• Final Sale, Clearance, Personalized, and Custom-Made items cannot be returned or exchanged unless they arrive damaged, defective, incorrect, or materially different from their description.

2) Requesting a Return or Exchange

1. Email service@ushotstamps.com with your order number, the item and Format, quantity, and reason for the request.
2. Wait for our confirmation, the designated return address, and a Return Authorization number before shipping.
3. Pack the item securely, include proof of purchase, and place the Return Authorization number on or inside the parcel.
4. Use a trackable shipping service and retain the tracking number and shipping receipt.

Customer-initiated returns sent without authorization, to an unauthorized address, or without sufficient identifying information may be delayed or refused. Carrier returns caused by a delivery problem are handled separately in section 7 below.

3) Item Condition & Inspection

Returned items are inspected after delivery to our designated return address. Items that have been used, removed from their original packaging, damaged after delivery, or otherwise changed from their original unused condition may be rejected or may not qualify for a full refund.

Refunds are not issued before the returned item is received and inspected, unless otherwise required by the applicable payment provider or law. Contact us before returning only part of an order so we can identify the affected items and review the request.

4) Refunds & Processing Time

Approved refunds of purchase payments are issued to the original payment method. They are generally processed within 5–10 business days after the returned item is received and approved. Your bank or original payment provider may need additional time to post the refund.

Original outbound shipping charges are non-refundable for personal preference, change of mind, or another reason not caused by us. When we sent an incorrect, damaged, defective, or materially misdescribed item, applicable original shipping charges are also refunded when appropriate.

A return-shipping reimbursement is separate from a refund of the purchase price and may be sent by an agreed method as described in section 6.

5) Exchanges

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative item or an approved refund to the original payment method.

For an exchange based on personal preference or change of mind, you are responsible for return shipping. If we sent an incorrect, damaged, defective, or materially misdescribed item, reasonable standard trackable return shipping is reimbursed under section 6.

6) Damaged, Defective, Incorrect or Misdescribed Items

Contact service@ushotstamps.com within 14 days after delivery. Provide your order number and clear photographs or other information showing the reported issue.

After receiving our return authorization and designated return address, you may initially pay for standard trackable return shipping. Retain the tracking number and a valid shipping receipt showing the actual cost.

Once the return is received and inspected, we reimburse the actual and reasonable cost of standard trackable return shipping. This reimbursement may be issued separately through PayPal, bank transfer, or another method agreed with you.

Expedited or overnight shipping, optional insurance, packaging services, and other additional charges are not reimbursed unless we approved them in writing before shipment. After approval of the returned item, we send a replacement or issue the applicable purchase refund.

7) Address Errors & Carrier Returns

If a carrier returns a package because the address you provided was incorrect or incomplete, the returned-package section of our Shipping Policy applies. A carrier return is not the same as a customer sending back delivered merchandise without authorization.

After receiving and inspecting the parcel, we contact you about paid reshipment or review refund eligibility. Original shipping and actual return shipping charges remain non-refundable in these customer-address-error cases, except where required by law.

8) Past Rewards & Commission Used at Checkout

Product-points earning and product redemptions are currently disabled on this store. If a return request involves a past points award or redeemed item, contact us so the relevant activity can be reviewed. See Membership & Rewards Terms for current program availability.

A product redeemed with points does not create an additional cash purchase amount to refund. For an item already shipped, contact us for review under this return policy.

If affiliate commission was applied to the purchase, mention this in your return request so the purchase refund and any commission-balance adjustment can be reviewed separately.

9) Non-Returnable Items & Questions

The restrictions on used stamps, incomplete original packs, personalized or customized items, Final Sale or Clearance items, late requests, and unauthorized customer returns apply as described above. They do not exclude review when an item arrived damaged, defective, incorrect, or materially different from its description, or limit applicable legal rights.

For help before sending anything back, contact service@ushotstamps.com.